How do I determine my size?

BUST - Measure around the fullest part of your bust section. (Without wearing a padded bra)

WAIST - Measure around your natural waistline making certain you keep the measuring tape snug, but not extremely tight.

HIPS - Measure around the fullest part of your hips. This is approximately 8" below your waistline for Misses Sizes, or 7" for Petite Sizes.

 
How do I find my appropriate size after making my selection?

Reference the size chart for each manufacturer. The size charts are located at the bottom of every page under our Customer Service category.
Find the size that corresponds to your measurements and make your selection from the drop-down menu in each product description.

(Hint ) If your size is in-between - we recommend choosing the larger size.

Record Your Sizes and reference them when making your selections.

 
Do you accept orders over the phone?

Yes. If you feel uncomfortable placing your order online we will be more than happy to accept your order over the phone. You will still receive the same online benefits such as order status, online tracking and payment confirmation.

 
What are your store hours?

Our physical store location hours are:
Monday-Saturday 10-6
Sunday Closed

Our Internet Store is open 24 hours/7 days a week. If we are unavailable to answer your call please leave a message or Click Here to send us an e-mail. We monitor our site throughout the day and promptly respond to all inquires.

 
How long will it take for my order to arrive after making my purchase?

All (in-stock items) will ship either the same day, or next business day via UPS Service.
All (not in-stock items) will be immediately ordered from the manufacturer. Your order would be processed and shipping information will be sent to you via email. The total time you could expect to receive your order would be 7-10 business days.

 
What if the item I order isn't in stock?

If the item you order isn't in our store stock, we will contact the manufacturer direct in attempt to special order the gown. If the gown is in stock at the manufacturer and we can assure ourselves we can deliver it to you by your wear date we will proceed with the order. In instances where the item is not available we will promptly contact you and offer an exhange for a similar product and/or process an immediate refund.

 
What if my package is lost or damaged during shipment?

If your package is lost or damaged during shipment we ask that you immediately contact us via phone. We will research the shipment with our carrier and immediately issue you a replacement.

 
What is your return policy?

Due to the nature of our business we are unable to process any returns, exchanges or issue store credits for merchandise purchased through our online or physical store location.
All of our merchandise is carefully packaged and inspected prior to shipment. In the event that your package is damaged during shipment we ask that you immediately contact us so we are able to rectify the problem with the carrier and issue you an exchange.

Should you have any questions regarding our return policies please Click Here to send us an e-mail prior to making your purchase.

All Sales are Final.

Credit cards will not be charged until order is placed with the manufacturer and a ship date is confirmed.

 
Can I track my shipments online? 

We forward via e-mail all package tracking information that is provided to us by the shipping carrier.

 
What is your Low Price Guarantee?

Should you find a lower price on the exact same item we carry in our online store - we will meet the price plus discount 1%. This applies only to in stock, non-sale, non-clearance merchandise.
The price must be verifiable by providing us with the URL of the exact same item being offered at a lower cost.

This offer doesn't include previous purchased merchandise and is not valid in our physical store location.

 
Do you have a physical store location?

Yes. Our store is located at 6484 Kingston Pike- knoxville, TN. 37919 - 865-602-7766

What are your shipping charges?
***Shipping charges are as follows-
Regular Ground Shipping Via UPS (2-5 Buisness Days) $12.00

UPS 2nd Day Air (Delivery by the end of the second business day) $25.00

UPS Next Day Air Saver (Next business day delivery by end of day) $35.00

UPS Next Day Air ( Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination ) $60.00

Please notify us in the final billing process under "comments" which shipping method you prefer to use.